Workforce Optimization in the Call Center Webinar | Pindrop


Reduce Costs By Optimizing Operations

Join Business Intelligence Manager, Tim Mohan, for insights and recommendations as he walks through ways to optimize your workforce and reduce cost in your contact center.


In this webinar, you will learn:

  • How to improve operational efficiency in your contact center
  • How to Increase self-service and improve customer experience
  • How you can increase call capacity and improve metrics like average hold time
  • How to reduce operational costs without sacrificing security or customer experience

Tim Mohan

Senior Director; Fraud Consulting & Authentication Practice Enablement

Timothy Mohan serves as a Senior Director in Fraud Consulting & Authentication Practice Enablement at Pindrop.

Pindrop is leading the way to the future of voice by establishing the standard for identity, security, and intelligence for voice interactions. Pindrop solutions help protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts intelligence from the calls and voices encountered.