For years, companies have been investing to improve their Interactive Voice Response systems to reduce call handle times, increase customer self-service options, and generally enhance their customers’ experiences which have ultimately been very successful. But many are now discovering the unintended consequences of these efforts; making life easier for the bad guys. One of the key sources of data for fraudsters to pull from is an IVR. Fraudsters are mining and using data to attack your customer’s accounts. What if you could use those risky behaviors and activities in the IVR to predict which customer account is at-risk of an attack, weeks or months before they suffer a loss and you suffer a hit to your brand reputation?