Stopping Fraud at the IVR Webinar with Opus Research | Pindrop


Stopping Fraud at the IVR: Applications for cross-channel defense and a more secure contact center

Shut the Front Door with Proactive Fraud Defenses. Learn real-world applications for graph analysis and predictive analytics in the contact center for fraud defense across both voice and digital channels.

Watch the Webinar

In this session you will learn:

  • Real-world applications of graph analysis for fraud detection in the contact center
  • How to leverage the data you already have for proactive fraud defense.
  • How common vulnerabilities in the IVR are being exploited by cybercriminals.


Dan Miller

Lead Analyst & Founder, Opus

Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring reports addressing how speech and natural language processing leverage contact center, Web, mobility and enterprise software.

Mark Horne

Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives and has led high-performing organizations across the B2B cloud, software, and technology landscape.