Reducing Fraud Through Advanced IVR Technologies Webinar | Pindrop

WEBINAR - Pindrop Featuring Forrester

Reducing Fraud Through Advanced IVR Technologies

With a guest speaker from Forrester, the first broadcast in the Pindrop Analyst Report Series explores the security risks materializing as a result of the pandemic the readiness of enterprises to handle fraud risks (particularly in the IVR) and recommended strategies to secure the IVR.

Watch the Webinar

Watch this webinar to learn more about:

  • Emerging challenges, security risks, and evolutions in contact center fraud
  • How securing the IVR is important in order to stop contact center fraud 
  • Strategies, tools and best practices to secure the IVR and prevent fraud from spreading to other channels

Merritt Maxim

VP, Research Director Serving Security & Risk Professionals, Forrester

Merritt leads a team of analysts who provide research and advisory services that address the needs of security and risk professionals. His team focuses on identity and access management (IAM), endpoint security, threat intelligence, and vulnerability management strategies and technologies. Previously, Merritt was a principal analyst on the security and risk team, focusing on IAM best practices and technologies as well as physical security and internet-of-things (IoT) security. He continues to help clients address their IAM and physical security needs, map out customer requirements and strategies, and navigate the IAM technology and services landscape.

Mark Horne

Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management