Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise. 

This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.

This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.

Part two in our three-part series focuses on how fraud is carried out in automated call center systems (IVR). This second session will explore:

• How contact center technology solutions can be implemented to help mitigate fraud attacks in the IVR 
• How you can ensure contact center security without compromising your customer’s experience 
• How to identify and leverage risk to enable secure authentication in your contact center 
• How to close the gaps in your contact center defenses