Protecting the IVR: What is IVR Fraud In The Contact Center? - Webinar Part 1 of 3 | Pindrop


Protecting the IVR: What is IVR Fraud in the Contact Center?

Learn the ways your contact center is being targeted by professional fraudsters and how you can harden contact center operations to attack.

Watch the Webinar

What's in the webinar?

Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise. 

This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.

Part one in our three-part series focuses on how fraud is carried out in automated call center systems (IVR).  In this first session, we will explore: 

  • Key concepts in IVR technology protecting contact centers.
  • How IVR systems have become a weak point in contact center security.
  • How bad guys leverage automated contact center systems to mine account information. 
  • How social engineering can happen without ever speaking to a contact center agent.

Jay Hart

Principal, Solution Engineer, Pindrop

Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.