Just like your fingerprint, your call audio has a unique signature. Whenever you pick up the phone, your device, your carrier, your geographic location, and your network routing contribute very subtle audio characteristics to your call. These traces of valuable information are invisible to most people - and it’s important to note that, unlike your voice or your phone number, you can’t manipulate or otherwise disguise them. The signature is so distinctive that we can even use it to authorize callers using Toneprinting® technology.
Today, many of the world’s largest enterprise call centers are using Phoneprinting® technology to help protect customers and detect fraud, while reducing costs. We will discuss why analysts and executives are looking to Pindrop’s patented Phoneprinting technology as the future of the call center. Pindrop’s patented, second-generation Phoneprinting technology analyzes over 1300 features of a call's full audio to create a high-definition print, detect the subtle anomalies that indicate fraud, and determine its true device type, geolocation, and carrier.
In this session, you will learn:
Sharosh Shahbuddin is a Product Manager at Pindrop, focusing on securing voice-enabled devices and services. Sharosh has a strong background in Product Management, Marketing and Security. Sarosh earned an Electrical Engineering degree from Georgia Tech.