Part 3: Authentication 101: Passport by Pindrop Webinar | Pindrop

WEBINAR Series - Part 3 of 3

Part 3: Authentication 101 Passport by Pindrop

Join us for a 3 part series on Customer Authentication from Pindrop and Next Caller a Pindrop Company

Watch the Webinar

What's in the webinar?

Pindrop recently acquired Next Caller, reaffirming its position as the industry leader in all things voice security, authentication, and verification.  Pindrop Pulse brings you 3 part series on customer authentication, strategies for personalization, security, and multifactor authentication.  This series will explore topics on customer authentication best practices, industry performance rates, as well as review and analyze options for customers to enable personalized service, to increase security to boost self-service rates, to full authentication and advanced identity assurance methods for safeguarding sensitive accounts.

In Part 3 of the authentication series, we will cover

  • Key value drivers for authentication in the contact center
  • Different tiers of authentication
  • How to increase security in the contact center
  • The value of strong authentication with flexibility
  • How authentication is changing in the future

Amit Gupta

Director of Product Management, Pindrop

Amit is the Director of Product Management at Pindrop. As a seasoned technology leader, he has a wealth of experience developing and managing enterprise software. In his prior roles, he has managed product portfolios of Cloud Security and Automation as well as Authentication products. Here at Pindrop, he manages the Authentication and Voice security product portfolio and has established himself as a tremendous customer advocate.

Sam Espinosa

VP of Marketing, NextCaller, a Pindrop Company

Sam has been a tech entrepreneur for the past 15 years. After graduating from Yale University in 2006, Sam worked with Yale economists Ian Ayres and Dean Karlan to launch stickK, a company that applies the principles of behavioral economics to design corporate wellness programs for some of the country's top brands. In 2013, Sam launched a second technology company, Next Caller, as the first employee. Next Caller leverages machine learning to protect Fortune 500 banks from phone fraud. Sam's expertise in sales strategy and creative marketing helped to lead Next Caller from an early-stage start-up through acquisition to Pindrop, the global technology leader in identity, security, and trust for voice interactions, in 2021. Sam's work has been referenced in TIME Magazine, The Wall Street Journal, The New York Times, The New Yorker, Forbes, Business Insider, and The Economist. In the community, Sam is a member of the Salvation Army's Advisory Board where he delivered keynote speeches for charity events that raised over $1 million in 2016. He is also a member of the board for Marathon Kids, a non-profit that has transformed the lives of over 2.5 million children in the United States through school-based running programs.