WEBINAR

Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic

Self-service has been thrust back into the spotlight as the grip of the 2020 pandemic refuses to relent. Allowing customers to effectively self-service can mean allowing additional risk into your organization.

Watch the Webinar

What's in the webinar?

Watch now to hear Mark Roberts, VP of Sales - East for Pindrop, provide an in depth analysis of real world IVR data from leading financial services, banking and insurance organizations around the world. Discover how criminals use the IVR to perpetrate scams in different parts of the organization, how its used to complete online fraud, and how fraudsters often utilize self-service for identity theft purposes.

Join this webinar to learn:

How many calls on average in the IVR are from a fraudster.
What fraud related activities are taking place.
How fraudsters are using the data to complete account takeover attacks.

Mark Roberts

VP of Sales - East, Pindrop

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