Explore evolutions in fraudster modus operandi as well as advanced solutions to stop the fraudsters by, leveraging graph analysis for fraud prevention and anomaly detection.
As the global pandemic has caused financial institutions to reduce or amend safeguards in order to accommodate for increased customer experience burdens, fraudsters are increasingly capitalizing on vulnerabilities that have developed as a result.
Featuring Gartner Research, this webinar takes a deep dive into what we have seen throughout 2020 and expect to see going forward in contact center security. As companies worldwide continue to adapt to changes in the ways consumers interact with businesses and the ways they secure consumer information, new strategies and technologies are needed to protect call center vulnerabilities.
Jonathan Care is a Research Director at Gartner Research. Mr. Care's area of expertise includes payment systems, cybersecurity, fraud detection and prevention applications, authentication, identity proofing, identity theft and insider threats. He also covers the PCI compliance program, tokenization and the security aspects of payment systems. His technical experience provides insight into application and network security, including secure coding standards and practices, red/blue teaming, vulnerability management, and firewalls, IDS/IPS and SIEM.
Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape.
Follow us:
This website uses cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners.