Exploring The Changing Contact Center Security Landscape Webinar | Pindrop


Exploring The Changing Contact Center Security Landscape

Explore evolutions in fraudster modus operandi as well as advanced solutions to stop the fraudsters by, leveraging graph analysis for fraud prevention and anomaly detection.

Watch the Webinar

What's in the webinar?

As the global pandemic has caused financial institutions to reduce or amend safeguards in order to accommodate for increased customer experience burdens, fraudsters are increasingly capitalizing on vulnerabilities that have developed as a result. 
Featuring Gartner Research, this webinar takes a deep dive into what we have seen throughout 2020 and expect to see going forward in contact center security. As companies worldwide continue to adapt to changes in the ways consumers interact with businesses and the ways they secure consumer information, new strategies and technologies are needed to protect call center vulnerabilities.

In this webinar, Pindrop, along with our guest speaker from Gartner Research, will host a live discussion regarding:

  • The changing landscape of security risks faced by financial institutions.
  • How fraudsters exploit online channels to perpetrate fraud and use account reconnaissance in the IVR to exploit security gaps in the contact center.
  • The growing need to balance customer experience with the need to secure customer interactions.
  • The application of graph analysis in contact centers for fraud detection across various industries.

Jonathan Care

Senior Director Analyst, Gartner

Jonathan Care is a Research Director at Gartner Research. Mr. Care's area of expertise includes payment systems, cybersecurity, fraud detection and prevention applications, authentication, identity proofing, identity theft and insider threats. He also covers the PCI compliance program, tokenization and the security aspects of payment systems. His technical experience provides insight into application and network security, including secure coding standards and practices, red/blue teaming, vulnerability management, and firewalls, IDS/IPS and SIEM.

Mark Horne

Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape.