Contact Center Insights: First 60 Days of the Pandemic Webinar | Pindrop


Contact Center Insights: Crisis, Coping & Recovery

The necessary and immediate global shift towards telecommuting across industries has impacted contact centers, deeply influenced consumer behavior, and introduced new forms and modus operandi of fraudulent activity.

Watch the Webinar

What's this webinar about?

This webinar will provide an expert-led walkthrough of five critical insights around consumer behavior, and provide an exclusive look at the data we collected from over 30 of the world’s largest contact centers during the first 60 days of the current global health crisis and actionable recommendations to keep you secured and ready for what comes next. 

  • Explore analyzed data, first-hand observations, and actionable learnings to prepare you for what is next
  • Learn the new modus operandi of professional fraudsters and how to address them 
  • Uncover the new challenges facing call center and fraud teams as we move forward, to inform your security planning

Shawn Hall

VP, Global Business Intelligence

Shawn Hall is the Vice President, Business Intelligence at Pindrop. Prior to working with Pindrop, Shawn was the Director of Global Fraud Operations at E*TRADE Clearing for 10 years and has more than 20 years of experience in the fields of financial services and retail operations, with the past 14 years dedicated to authentication, fraud and risk detection, prevention and mitigation at E*TRADE and Pindrop. Shawn has extensive experience related to the development, implementation and modeling of effective online, call center and transactional fraud applications and solutions. He is an active participant in the NCFTA, ACFE and RSA forum.