Authentication 103: Optimizing Authentication Webinar | Pindrop


Authentication 103: Optimizing Authentication

Authentication 103: Optimizing Authentication is part three in a three-part series on authentication in the contact center.

This third installment in our Authentication series will explore key concepts around optimizing authentication, enrolling customers for authentication, and take a deep dive into active vs passive methods of authentication.

Watch the Webinar

Join this session for key takeaways covering:


  • Best practices in leveraging a policy-based, multifactor enrollment and authentication strategy
  • Optimizing your secure enrollment and authentication strategy
  • The key differences between passive and active enrollment and authentication

Jay Hart

Principal Sales Engineer at Pindrop

Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.

Dave Dalebroux

Principal Sales Engineer at Pindrop

5 years at Pindrop as a Sales engineer. Prior to Pindrop, Dave spent 9+ years working with contact centers utilizing speech analytics. Dave also has a great deal of experience in working with outsourced contact center agents worldwide.