Authentication 102: Securing Authentication Webinar | Pindrop


Authentication 102: Securing Authentication

Authentication 102: Securing Authentication is part two in a three-part series on authentication in the contact center.

This second installment in our Authentication series will explore key concepts around securing authentication, take a deep dive into the topic of fraud versus authentication and examine how they are different, how they complement each other, and how they can be leveraged together to strengthen the contact center.

Watch the Webinar

Join this session for key takeaways covering:


  • Best practices in leveraging risk as part of a policy-based multifactor authentication strategy
  • Best practices in using risk as part of your enrollment and authentication strategy
  • The differences between authentication and authorization


Jay Hart

Principal Sales Engineer at Pindrop

Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.

Dave Dalebroux

Principal Sales Engineer at Pindrop

5 years at Pindrop as a Sales engineer. Prior to Pindrop, Dave spent 9+ years working with contact centers utilizing speech analytics. Dave also has a great deal of experience in working with outsourced contact center agents worldwide.