Anatomy of an IVR Fraud Attack & Lessons Learned Webinar | Pindrop


Anatomy of an IVR Fraud Attack & Lessons Learned

Fraudsters are using the Interactive Voice Response (IVR) to steal identities and takeover accounts.

Watch the Webinar

What's in the webinar?

Over the past 12 months, institutions facing surging call volumes have thrust self-service tools into the spotlight. During this week’s webinar, Pindrop will examine the ways in which fraud materializes in an organization, how fraudsters leverage the IVR for data, and how they get away with stolen money.

Join this webinar to hear about:

  • The ways in which contact centers were impacted by fraud, the global pandemic and external factors, pushing the limits of existing control systems and increasing call times.
  • How fraudsters altered their own strategies to avoid long hold times and constructed scams around unemployment fraud and government loan scams.
  • How fraudsters easily extracted critical account data through unprotected IVRs.

Vijay Balasubramaniyan

CEO & Co-Founder, Pindrop

Vijay Balasubramaniyan is Co-Founder, CEO & CTO of Pindrop. He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel. Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISA.