Pindrop commissioned Forrester Consulting to study the potential cost savings & business benefits for companies that buy Pindrop solutions. Was it a question of improving manual processes? Were they keen on reducing costs and stopping fraud losses? Were there reasons beyond a simple accounting of costs vs benefits? The answer is all of the above.
Forrester Consulting performed a comprehensive Total Economic Impact™ study and found that not only did Pindrop solutions automate authentication and fraud detection processes but also saved the composite Pindrop customer millions of dollars over three years while paving the path towards a digital first contact center of the future.