Pindrop commissioned Forrester Consulting to study the potential cost savings & business benefits for companies that buy Pindrop solutions. Was it a question of improving manual processes? Were they keen on reducing costs and stopping fraud losses? Were there reasons beyond a simple accounting of costs vs benefits? The answer is all of the above.
Forrester Consulting performed a comprehensive Total Economic Impact™ study and found that not only did Pindrop solutions automate authentication and fraud detection processes but also saved the composite Pindrop customer millions of dollars over three years while paving the path towards a digital first contact center of the future.
Watch this webinar to hear from Alexander Parsons, Project Director of the TEI study, as he covers:
Alex Parson is a Consultant at Forrester and lead the development of the Total Economic Impact of Pindrop study. He’s an experienced finance leader specializing in system implementations, process improvements, expense optimization and helping companies realize value through innovation strategy, ROI analysis, financial modelling, and forecasting. His career spans across multiple industries including consulting, retail, financial services, medical services, automotive, and non-profit. Alex has a BBA from the Stephen M. Ross school at the University of Michigan and an MBA from Carlson School of Business at the University of Minnesota.
Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.