A Handy Guide for Regional Banks and Credit Unions
Takeaways from the report:
Consumers have lots of options and plenty of new opportunities to save and spend. Why should they choose to bank with you?
This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to:
- Deliver a personalized call experience in the IVR without a massive budget
- Avoid KBAs and OTPs that frustrate customers, without compromising security
- Act quickly to win customers now, and recognize early returns from your IVR investment