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Why Contact Centers Shouldn’t Confuse STIR/SHAKEN for Call Authentication.
Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how:
- Only 35% of calls were delivered with any Attestation at all
- Spoofed calls were given an Attestation A by carriers on numerous occasions
- Hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology