Measuring STIR/SHAKEN Attestations vs. Pindrop® Technology for Contact Centers | Pindrop


STIR/SHAKEN Attestations vs. Pindrop Technology for Contact Center Authentication

Pindrop’s report finds that 65% of calls did not contain a STIR/SHAKEN Attestation at all.

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Download the report to learn:

Why Contact Centers Shouldn’t Confuse STIR/SHAKEN for Call Authentication. 

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how:

  • Only 35% of calls were delivered with any Attestation at all
  • Spoofed calls were given an Attestation A by carriers on numerous occasions
  • Hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology 

Additional report details include how Pindrop can help your business:

  • Develop a more nuanced, accurate assessment of call risk beyond the use of Attestations
  • Leverage potentially valuable Attestation-related insight
  • Maintain the ability to reliably assess call risks with a high degree of accuracy when Attestation data is not present.