REPORT

STIR/SHAKEN Attestations vs. Pindrop Technology for Contact Center Authentication

Pindrop’s report finds that 65% of calls did not contain a STIR/SHAKEN Attestation at all.

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REPORT SUMMARY

Download the report to learn:

Why Contact Centers Shouldn’t Confuse STIR/SHAKEN for Call Authentication.

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how:

Only 35% of calls were delivered with any Attestation at all
Spoofed calls were given an Attestation A by carriers on numerous occasions
Hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology

Additional report details include how Pindrop can help your business:

Develop a more nuanced, accurate assessment of call risk beyond the use of Attestations
Leverage potentially valuable Attestation-related insight
Maintain the ability to reliably assess call risks with a high degree of accuracy when Attestation data is not present.

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