MACHINE VS MACHINE
What You Will Learn
The pandemic had a major impact on call center fraud, and we’ve broken the data into the most important trends below. Here’s what we explore inside:
- The pandemic forced fraudsters to pivot and IVR fraud boomed.
- How fraudsters are targeting institutions during the pandemic
- This year's call center fraud rates and IVR risk rates for financial and insurance industries
- What’s on a fraudster’s account takeover checklist
- Survey results from over 250 fraud detection and prevention decision-makers about the current state of affairs.
- What industry had major spikes in fraud in 2020?
- How mask-wearing impacted facial and voice recognition, “man in the call” attacks, and more