Case Study - VeriCall Technology for Telecom Case Study | Pindrop


VeriCall®️ Technology for Telecom

Learn from the experiences of two Fortune 250 telecom firms using VeriCall® Technology to reduce fraud, improve the customer experience, and reduce operational costs.

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VeriCall® Technology for Telecom

What's in the case study?

This case study is based on interviews with executives responsible for contact center customer service and fraud prevention in two Fortune 250 telecommunications firms concerning the contact center challenges they faced and the needs that led them to look for a new technology solution. These interactions were for the purpose of discovering insights into the benefits and challenges associated with deploying and using Next Caller’s VeriCall® Technology.

Download The Case Study To Learn How Passive ANI Validation Can Help:

  • Remove time-consuming knowledge-based authentication (KBA) questions and one-time passwords (OTPs)

  • Lower average handle time to reduces cost and improve operational efficiency
    Add more self-service options in the IVR 

  • Improve customer experience 

  • Target specific problems to deliver a strong return on investment 

  • Avoid deployment delays with simple and fast API integration