Case Study - United Community Bank: The Bank that Service Built | Pindrop


The Bank that Service Built

Proves That Happy Employees are the Key to Happy Customers.

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The Bank That Service Built Case Study

What's in the case study?

Within 8 weeks into the Pindrop relationship, United Community Bank started receiving great feedback from its call center team members, with almost three-quarters of those expressing high satisfaction. 

Download the case study to learn:

  • How United handled the call volume increase during the pandemic
  • How United’s agent satisfaction changed with the new customer verification process
  • How the employee satisfaction translated into customer satisfaction

About Pindrop

Pindrop solutions are leading the way to the future of voice by establishing the standard for identity, security, and intelligence for voice interactions. Pindrop solutions help protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts intelligence from the calls and voices encountered.

Pindrop Security, Inc., a privately held company headquartered in Atlanta, GA, was founded in 2011 by Dr. Vijay Balasubramaniyan, Dr. Paul Judge, and Dr. Mustaque Ahamad. Pindrop is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners.

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