What's in the case study?

A well known U.S. based financial conglomerate was having trouble managing the nearly 70 million calls per year that came through its contact center. Capacity constraints exacerbated other issues for departments outside of customer service, leaving the fraud case backlog to grow. After implementing Pindrop Protect, Large Financial achieved a 226% ROI within 6 months. Slashing account takeovers and preventing over $20 million dollars in fraud loss while simultaneously boosting productivity in the fraud department.

About Pindrop

Pindrop solutions are leading the way to the future of voice by establishing the standard for identity, security, and intelligence for voice interactions. Pindrop solutions help protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts intelligence from the calls and voices encountered.

Pindrop Security, Inc., a privately held company headquartered in Atlanta, GA, was founded in 2011 by Dr. Vijay Balasubramaniyan, Dr. Paul Judge, and Dr. Mustaque Ahamad. Pindrop is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners.

For more information, please visit pindrop.com →