Large Financial - A Pindrop Protect Case Study
What's in the case study?
A well known U.S. based financial conglomerate was having trouble managing the nearly 70 million calls per year that came through its contact center. Capacity constraints exacerbated other issues for departments outside of customer service, leaving the fraud case backlog to grow. After implementing Pindrop Protect, Large Financial achieved a 226% ROI within 6 months. Slashing account takeovers and preventing over $20 million dollars in fraud loss while simultaneously boosting productivity in the fraud department.