Case Study - Huge Insurance Passport Case Study | Pindrop

Case Study

Huge Insurance Company

Pindrop Passport serves some of the largest financial and insurance organizations on the planet, saving millions in average handling time savings, improving customer experience, and preserving brand trust.

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Huge Insurance Company Case Study

What's in the case study?

One of the largest insurance companies in the U.S. was experiencing unnecessarily high average handle times, causing serious slowdowns in customer resolutions. Pindrop was able to authenticate 88% of eligible calls for Huge Insurance Co. passively and before being connected to an agent, restoring trust among staff and customers within the contact center.

In addition, after implementing Pindrop Passport, Huge Insurance Co. saved $864,000. Pindrop Passport nearly eliminated KBAs, strengthened frontline defense, and reduced costs for this customer.

About Pindrop

Pindrop solutions are leading the way to the future of voice by establishing the standard for identity, security, and intelligence for voice interactions. Pindrop solutions help protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts intelligence from the calls and voices encountered.

Pindrop Security, Inc., a privately held company headquartered in Atlanta, GA, was founded in 2011 by Dr. Vijay Balasubramaniyan, Dr. Paul Judge, and Dr. Mustaque Ahamad. Pindrop is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners.

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