Case Study - FNBO: The Great Big Small Bank | Pindrop

Case Study


Saves 8.5 Million Minutes in Handle Time and Cuts ATO Losses by Account in Half.

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The Great Small Bank Case Study

What's in the case study?

How do I improve my authentication process? How can I deliver the optimal call experience by enhancing the way I authenticate my customers? How do I reduce my account takeover and fraud loss rates?

You certainly are not alone if you continuously ask yourself these questions. First National Bank of Omaha (FNBO) was there. They did not even think that they had a problem with account takeovers until they started their journey with Pindrop to provide excellent customer experience while keeping fraudsters out of the door.

    Download today to learn:

    • How FNBO boosted their ability to spot phishing and account takeover.
    • Best practices which helped them reduce fraud loss.
    • How they maintained their customer first approach while providing IVR security and seamless authentication.