Case Study - Affinity Plus Case Study | Pindrop

Case Study

Affinity Plus Federal Credit Union Sees Big Impact with Pindrop

Affinity Plus saw improved user experience, faster authentication, and better fraud detection.

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Affinity Plus Federal Credit Union Case Study

What's in the case study?

With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved:

  • A significant reduction in hold times
  • Improved abandon rates
  • Reduced Average Handle Time (AHT)
  • Fast implementation

About Pindrop

Pindrop solutions are leading the way to the future of voice by establishing the standard for identity, security, and intelligence for voice interactions. Pindrop solutions help protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts intelligence from the calls and voices encountered.

Pindrop Security, Inc., a privately held company headquartered in Atlanta, GA, was founded in 2011 by Dr. Vijay Balasubramaniyan, Dr. Paul Judge, and Dr. Mustaque Ahamad. Pindrop is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners.

For more information, please visit pindrop.com →