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Affinity Plus Federal Credit Union Sees Big Impact with Pindrop

Affinity Plus saw improved user experience, faster authentication, and better fraud detection

With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved:

  • A significant reduction in hold times
  • Improved abandon rates
  • Reduced Average Handle Time (AHT)
  • Fast implementation

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