Affinity Plus Federal Credit Union Case Study
What's in the case study?
With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved:
- A significant reduction in hold times
- Improved abandon rates
- Reduced Average Handle Time (AHT)
- Fast implementation