Webinar Registration - Improve your Call Center Customer Experience & Security with Pindrop, NovelVox and Five9

WEBINAR

Improve your Contact Center Customer Experience & Security with Pindrop, NovelVox and Five9

Wednesday, September 13th at 2pm ET / 11am PT

Join Pindrop, NovelVox and Five9 to discover how you can deliver best-in-class, friction-free authentication while reducing handle time with customers.

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What you’ll learn

The struggle to authenticate inbound callers to the contact center negatively impacts the customer experience due to longer wait times and knowledge-based authentication questions. In this webinar you’ll learn how can businesses better service their customers in the call center while keeping fraud out. Topics include:

  • How Pindrop, Five9 and NovelVox’s new integration increases security and deepfake detection capabilities
  • Best practices for avoiding fraud in the call center
  • How to reduce handle time and improve first-call resolution in the call center

 

 

Meet the Speakers

Sumant Mauskar

VP, Strategy, Operations & Partners Pindrop

David Tevendale

Partner Alliance Manager Pindrop

Amanda Miller

Partner Sales Manager, ISV Five9

John Charles

Solutions Consulting Manager Five9

Martin Katz

VP, North America,
NovelVox