Pindrop | Huge Insurance Co. Case Study


Huge Insurance Co.

One of the largest insurance companies in the U.S. was experiencing unnecessarily high average handle times, causing serious slowdowns in customer resolutions. Pindrop was able to authenticate 88% of eligible calls for Huge Insurance Co. passively and before being connected to an agent, restoring trust among staff and customers within the contact center.

In addition, after implementing Pindrop Passport, Huge Insurance Co. saved $864,000. Pindrop Passport nearly eliminated KBAs, strengthened frontline defense, and reduced costs for this customer.

Ready to learn more about Pindrop? Schedule time to talk with one of our solutions experts.


Other resources you might like

Case Study

Large Financial

A U.S. based financial conglomerate achieved 226% ROI within 6 months of implementing Pindrop and prevented over $20 million in fraud loss.


Voice Intelligence & Security Report

Understand how bad actors rely on certain authentication methods to commit fraud and how you can use Pindrop solutions to open worlds for only the right person.


Secure Authentication the FFEIC way

The main problem financial institutions face is not simply authentication and layered security, it's a lack of consistency. Enter the FFIEC.

Get a Customized Demo

Ready to learn more about how Pindrop® solutions could work for your business? Schedule an initial consultation call with one of our solutions experts today.