When it comes to fraud prevention, following the smallest breadcrumbs can lead to the biggest discoveries. At Pindrop we’ve learned how the IVR is one of those places where the breadcrumbs start. Over 61% of fraud losses originate in the IVR, as fraudsters weaponize it to commit fraud and successfully takeover accounts, with ease.
Prior to working with Pindrop, Shawn was the Director of Global Fraud Operations at E*TRADE Clearing for 10 years and has more than 20 years of experience in the fields of financial services and retail operations, with the past 14 years dedicated to authentication, fraud and risk detection, prevention and mitigation at E*TRADE and Pindrop. Shawn has extensive experience related to the development, implementation and modeling of effective online, call center and transactional fraud applications and solutions. He is an active participant in the NCFTA, ACFE and RSA forums.