In today's rapidly evolving threat landscape, call centers face unprecedented challenges from sophisticated fraudsters and evolving deepfake technologies. Tradtional authentication methods and standalone voice biometrics are no longer enough, with estimated losses exceeding $7B1 in (U.S.) financial institution contact centers alone. The urgency for robust, innovative solutions has never been greater.
Enter Pindrop: a game-changing solution that's redefining call center security.
Uncover why industry leaders and Pindrop customers like M&T Bank are choosing Pindrop® solutions over conventional options. For example, M&T Bank will share their journey on how they use Pindrop's technology to stay ahead of fraudsters in their call center, while maintaining strong customer experience and trust. Discover how the Pindrop platform's unique multi-factor approach, combining advanced device intelligence, voice biometric analysis and proprietary risk models, can achieve what traditional methods often can't: an authentication rate of 90%2.
1 Pindrop Voice Intelligence and Security Report, The rise of generative AI leads to new fraud tactics and increasing risk, 2024
Don't leave your call center vulnerable with outdated authentication methods. Join us to explore why leaving your front door open with legacy authentication is too dangerous in today's digital age, and how Pindrop's innovative solution can transform your security posture, enhance your customer experience, and help you stay ahead of these evolving threats.
Vijay Balasubramaniyan is Co-Founder & CEO of Pindrop Security. Vijay co-founded Pindrop in 2011, based on his invention, Phoneprinting® technology, a breakthrough technology that analyzes phone call audio to help detect fraudulent callers and authenticate legitimate callers. Prior to fouding Pindrop, Vijay held various engineering and research roles within Google, Siemens, IBM Research and Intel. He holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including CCS and ICDCS.
Aaron Steinitz has been in Fraud and Financial Crimes for over 20 years, holding multiple positions of various responsibility throughout the enterprise regarding the fraud landscape. In his current role, Aaron leads multiple teams of Business Analysts and Project Owners and is responsible for leading the Fraud Agile methodology for the bank. He most recently has been charged with building out the newly-formed Fraud Technology department focused on fraud, authentication and identity vertices, as well as developing stronger enterprise policies.
Bryce McWhorter has been in the voice space for over 20 years and currently manages the Pindrop product portfolio dedicated to detecting spoofing and authenticating callers and devices. Over the course of his career, Bryce has contributed to the telecom industry's efforts to improve connectivity between operators, while also combating callerID spoofing, revenue share fraud and scamming.
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