Wednesday, January 15th at 2:00pm ET | 11:00am PT
Five9 + Pindrop are partners in balancing caller experience with security and fraud detection. Discover what that looks like during our collaborative webinar–which includes a success story from our shared customer: the contact center at Michigan State University Federal Credit Union (MSUFCU).
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Caller authentication is necessary, but often time-consuming and detrimental to the customer experience. That’s why Five9 and Pindrop have partnered to bring advanced authentication and fraud detection software to Five9 customers. During this webinar, you can expect to:
Skip Lindgren
Sales Leader, Pindrop
Skip Lindgren is a Strategic Account Executive at Pindrop, where he drives innovative solutions in voice authentication and fraud prevention. With extensive experience in technology and cybersecurity, Skip is passionate about leveraging cutting-edge technology to enhance security and member experience for customers like MSUFCU.
Amanda Miller
Director, ISV Partnerships, Five9
Amanda Miller is Director of ISV Partnerships at Five9, where she specializes in enhancing customer engagement through innovative, partner-focused, cloud contact center solutions. With a robust background in technology and operations, Amanda is dedicated to driving efficiency and improving customer experiences through unique software integrations and partnerships.
Scott Black
RVP, Business Development, Five9
Scott is Five9's RVP of Business Development, working within the Global Partner Organization to empower strategic partners to sell with, build with, and deliver with Five9's leading cloud contact center solutions. For nearly a decade, Scott has worked at Five9 delivering innovative software solutions to new markets and establishing beneficial partnerships. Over the past four years, Scott and the Global Partner Sales team have enabled Five9 to become one of the top partner-influenced.
Colleen Pitmon
VP of Contact Center, MSUFCU
An MSU Grad herself and a 15 year veteran at MSU Federal Credit Union, Colleen is the VP of MSUFCU's Call Center. Dedicated to enhancing member services and financial education, Colleen focuses on innovative solutions that promote better member and employee experience, foster community engagement, and promote financial wellness for MSUFCU's members.
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