WEBINAR

Five9 + Pindrop: Fraud Detection with Better Customer Experience

Wednesday, January 15th at 2:00pm ET | 11:00am PT

Five9 + Pindrop are partners in balancing caller experience with security and fraud detection. Discover what that looks like during our collaborative webinar–which includes a success story from our shared customer: the contact center at Michigan State University Federal Credit Union (MSUFCU).

Register Today

Key takeaways

Caller authentication is necessary, but often time-consuming and detrimental to the customer experience. That’s why Five9 and Pindrop have partnered to bring advanced authentication and fraud detection software to Five9 customers. During this webinar, you can expect to:

Learn how Five9 + Pindrop technologies united to provide secure and efficient experiences for MSUFCU’s member base
Discover how to help protect your business, reduce average call handle time, increase IVR containment, and improve contact center customer experience
Explore the fraud problem in credit unions and how Five9 + Pindrop technologies work together to defend against it

Skip Lindgren

Sales Leader, Pindrop

Skip Lindgren is a Strategic Account Executive at Pindrop, where he drives innovative solutions in voice authentication and fraud prevention. With extensive experience in technology and cybersecurity, Skip is passionate about leveraging cutting-edge technology to enhance security and member experience for customers like MSUFCU.

Amanda Miller

Director, ISV Partnerships, Five9

Amanda Miller is Director of ISV Partnerships at Five9, where she specializes in enhancing customer engagement through innovative, partner-focused, cloud contact center solutions. With a robust background in technology and operations, Amanda is dedicated to driving efficiency and improving customer experiences through unique software integrations and partnerships.

Scott Black

RVP, Business Development, Five9

Scott is Five9's RVP of Business Development, working within the Global Partner Organization to empower strategic partners to sell with, build with, and deliver with Five9's leading cloud contact center solutions. For nearly a decade, Scott has worked at Five9 delivering innovative software solutions to new markets and establishing beneficial partnerships. Over the past four years, Scott and the Global Partner Sales team have enabled Five9 to become one of the top partner-influenced.

Colleen Pitmon

VP of Contact Center, MSUFCU

An MSU Grad herself and a 15 year veteran at MSU Federal Credit Union, Colleen is the VP of MSUFCU's Call Center. Dedicated to enhancing member services and financial education, Colleen focuses on innovative solutions that promote better member and employee experience, foster community engagement, and promote financial wellness for MSUFCU's members.