From Detection to Prevention: Advanced Strategies to Prevent Contact Center Fraud in 2024

ONDEMAND WEBINAR

From Detection to Prevention: Advanced Strategies to Prevent Contact Center Fraud in 2024

In 2023, data breaches reached an all time high of 3,2051, 78% higher than the previous year. Leveraging generative AI technology, fraudsters are employing advanced tactics, including bots and deepfakes, and exploiting vulnerabilities in outdated systems. In the face of rising contact center fraud, it's crucial to implement robust and modern fraud prevention strategies. 

Join Pindrop fraud & authentication experts for a comprehensive webinar where we will dive into essential fraud-fighting techniques that can protect your contact center from becoming a fraudster's playground. 

1Pindrop Voice Intelligence and Security Report, The rise of generative AI leads to new fraud tactics and increasing risk, 2024

Watch the Webinar

Our experts will cover:

 

  • Liveness Detection: Ensure that your interactions are with genuine humans, not sophisticated bots or recorded messages.
  • Multi-Factor Fraud Prevention and Authentication: Pair liveness detection with device recognition, behavior analysis, and more to increase your fraud detection capabilities. 
  • Early Risk Detection: Address potential fraud threats before they escalate. 
  • Negative Voice Matching: Identify fraudsters when tactics are used to change or mask the calling phone number.
  • Continuous Fraud Detection: Automate your comprehensive fraud risk profiles and increase the accuracy of fraud prediction. 

 

Don't miss this opportunity to enhance your fraud protection strategies and safeguard your organization!

Tara Garnett

Sr. Product Manager, Authentication Products, Pindrop

Timothy Mohan

Senior Director, Fraud Prevention & Authentication Operations, Pindrop